Fans' A-Z Guide (L-R)

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Lost and Found
Pepsi Center provides lost and found services for its guests from the guest relations kiosk located at section 120, the Grand Atrium, the concierge desks on the ADT Club Level, and/or the upper level at section 375. Found items should be taken to these locations or given to a guest relations staff member. Lost and found items will be logged and kept for two weeks. Unclaimed items will be donated to charity after the two-week holding period. To check on or claim a lost and found item, please call 720-931-1581.

Lost Child/Guest Identification Program
Should you get separated from your child or others in your party, you should proceed to the nearest guest relations kiosk in the Grand Atrium, located on the lower level at section 120 or on the upper level at section 375. Guest relations staff will accompany lost guests to either of these locations and keep in contact with other staff members in the building to ensure the party is reunited. Guest identification stickers are available from any guest relations staff member or at any of the guest relations kiosks located throughout the building. Guests can write the section and seat location on the stickers for ease and quicker action should a guest become separated from their party.

Lost or Stolen Tickets
Lost tickets may be replaced by calling the box office at 303-405-1111. With the ticket scanning system at Pepsi Center, new tickets will be reprinted and the lost tickets voided. Therefore, the old tickets will be denied entry to the building. If season tickets are believed stolen, the account holder must file a police report with his/her local law enforcement agency and provide the box office with a copy. Once this has been done, the tickets reported as stolen will be replaced. During the event, Pepsi Center security monitors the affected seats.

Mascot Appearances
Mascot appearances can be scheduled through the mascot hotline by calling 303-405-1197 or by emailing mascots@pepsicenter.com.

NBA Practice Court
The practice court is a full-size basketball court utilized by the Denver Nuggets for all practice sessions. The court is located on the northwest side of the administration level and can be rented for private parties by calling the meetings/special events department at 303-405-6050.

Nursing Mothers
Nursing mothers requesting a more private location in which to breastfeed may use the first aid station (across from section 132), any family restroom or contact any of the guest relations kiosks at Pepsi Center for additional locations.

Opening Times on Game/Event Days
Parking lots at Pepsi Center will open three hours prior to an event and parking staff will remain on duty one hour after an event. For most events, Pepsi Center doors will open one hour before an event and close to entry at the conclusion of an event. Please contact Pepsi Center at 303-405-8548 for specific door times.

Parking for Guests with Special Needs
Pepsi Center has more than 135 parking spaces for guests with special needs. The majority of designated spaces are located in Lot A North. There are additional spaces located in Lots F and G. To access the designated spaces in Lot A North from Auraria Parkway, turn left on 7th Street and right on Ring Road. For more information on Pepsi Center parking and rates, call 303-405-1299.

Parking Lot Information
Pepsi Center has 5,360 parking spaces located on its grounds. Elitch Gardens provides an additional 2,000 spaces and the Auraria Campus, located across Auraria Parkway, also provides parking.

LOT A (VIP) parking lots are located on the southwest side of Pepsi Center. During Denver Nuggets and Colorado Avalanche home games, access is restricted and available only to vehicles displaying a VIP parking pass.
LOT B provides parking to permit holders and the general public.
LOT C provides parking to the general public.
LOT F provides parking to the general public.
LOT G/PREMIER PARKING The Premier Lot is available to permit holders and the general public and offers Pepsi Center’s closest parking spaces.
VALET PARKING is available to permit holders and the general public and offers the most convenient way to arrive and leave Pepsi Center. Valet drop-off and pick-up is located on the circle drive outside of the East Atrium.
EXPRESS VALET PARKING is available to the general public during Avalanche home games. Express Valet drop-off is located inside of the valet parking lot for drop off and the cars may still be picked up at Lot F.

Premium Seating Information
Information on premium seats can be obtained by calling 303-405-1250 for ADT Club Seats and 303-405-6161 for suites. Calls can be taken 24 hours a day via voice mail or between 8:30 am - 5:00 pm Monday through Friday. Guests may also inquire at the concierge desks located on the ADT Club Level at sections 256 & 228.

Production Studio
Pepsi Center houses a full production studio capable of designing, editing and producing both radio and video segments and advertisements. A 40’x40’ sound stage is accompanied by a complete editing facility, featuring an Avid symphony non-linear editor, video production, control center and radio production facility. Virtually all of Pepsi Center’s in-house video presentations are produced and directed from these facilities.

Prohibited Items
For the safety and security of our guest, the following items are not permitted into the facility:

Outside alcohol (see alcohol policy).
Sealed bottles of water.
Cans.
Outside food/beverages.
Weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.).
Laser pointers/pens.
Hard case containers.
Pucks, balls, or other missile-like objects.
Air horns/whistles.
Animals (except service animals).
Illegal drugs.
Chemicals.
Fireworks, smoke bombs, etc.
Large backpacks, suitcases, beach bags, equipment bags, etc.
Skateboards, roller blades, roller skates, roller shoes, ice skates, etc.
Unapproved pamphlets, handouts, advertisements, etc.
Management reserves the right to handle each occurrence on a case by case basis. There are no check-in areas or lockers available at Pepsi Center. All bags, jackets, and guests are subject to search upon entering Pepsi Center.
Items which have varying policies include: cameras, video/audio recording equipment, and signs/flags/banners/posters. Please see the respective area of this code of conduct for more information.

Public Telephones

Entry level: north wall of Grand Atrium lobby (one TDD); ticket lobby (one TDD).
Lower level: outside section 132 (TDD).
ADT Club Level: outside section 256.
Upper level: across from section 375.
Outside: Grand Atrium entrance, ticket lobby entrance, East Atrium entrance, south side of footbridge and the press entrance. Emergency phones are located by all elevators.

Qwest Business Center/Conference Rooms
Pepsi Center features a business center and five conference rooms complete with two plasma TVs, floor to ceiling windows, balcony with view of the front range, Internet, and full audio/visual capability through drop down screens. The Qwest Business Center is located on the ADT Club Level across from sections 214-222 and is available for rental use with an advance reservation. The conference rooms can be used both prior to an event or game and during the day/evenings on non-event days. Levy Restaurants will provide catering for all events in the business center. For information on reserving a room, please call the special events department at 303-405-6050.

Radio
Nuggets and Avalanche games are broadcast in-house on 95.1 FM and on AM 950 The Fan outside of the arena.

Re-Entry
Pepsi Center has a no re-entry policy. Guests leaving the facility to smoke in a designated smoking area must have their ticket stub and a hand-stamp to obtain re-entry to the facility. Please refer any questions to a guest relations representative.

Restaurants/Lounges
Three restaurant and lounge facilities operate within Pepsi Center.

The Blue Sky Grill is located on the east side of the building next to the box office. Reservations can be made be contacting 303-405-1260.
The Denver Post Newsroom is located across from sections 202-204 and is restricted to ADT Club Level access.
The Lexus Club is located across from sections 228-232 and is open throughout the event. Food service is provided 90 minutes before Nuggets, Avalanche, Crush and Mammoth games through half time or the end of the second period. The Lexus Club is also open one hour after each sporting event. For reservations, call 303-405-1260.

Restrooms
All restrooms throughout Pepsi Center are wheelchair accessible. The following is a list of sections where restrooms are located at Pepsi Center:

Entry Level

Men/Women/Family: Behind Grand Atrium and east entrance near the Blue Sky Grill lower level.
Men: 112, 116, 124, 134, 144.
Women: 116, 120, 128, 140, 144.
Family: 130.

ADT Club Level

Men: 212, 226, 236, 256.
Women: 214, 224, 238, 256.
Family: 238.

Upper Level

Men: 301, 303, 319, 327, 341, 373.
Women: 305, 323, 333, 345, 369, 379.
Family: 346.

Ridgeline, The
See Restaurants/Lounge.